Returns management SaaS platform providers ZigZag Global have received investment from Maersk Growth, the corporate venture arm of the major shipping line.
Returns in e-commerce are becoming ‘the new normal’ with as much as 50% of goods sold returned unused through the returns pathway. Online shoppers routinely ‘over-order’ so they can choose the right product having seen it firsthand. ZigZag Global’s platform addresses customer pain points in the return logistics process.
Oliver Finch, Investor at Maersk Growth, said: “We are excited to support ZigZag’s ongoing growth. Returns are a huge, costly and often under-managed component of the e-commerce experience. ZigZag helps retailers to reduce the cost and complexity of managing returns with its leading-edge software and functionality. ZigZag’s solution provides granular visibility of returns and drives seamless coordination of service providers. This dramatically simplifies the complex process of returns from the business and consumer perspective. Retailers and customers alike benefit from these improvements and efficiency gains – via increased speed and quality of return logistics, broader customer engagement and care options, and a clear reduction in the costs and waste associated with retail returns.”
Al Gerrie, founder of ZigZag, added: “We are delighted to welcome Maersk on board as an investor and strategic partner, as we continue our mission to provide a market leading returns solution. In addition to allowing us to reach more customers whilst remaining carrier agnostic, the funding and Maersk’s extensive reach and expertise will allow us to further develop our product offering to deliver even more value for retailers throughout the supply chain.”